Sergio A's Resume

SKILLS

Front End

HTML5 | CSS3 | JavaScript

Back End

C# 7+ | Ruby 2+

Frameworks & Libraries

Miscellaneous

SQL | Version Control | Microsoft Azure | DigitalOcean

Tools

Visual Studio 2017 & 2019 | Microsoft SQL Management Studio | MySQL Workbench | Docker | Powershell

ACCOMPLISHMENTS

Certificate in Full Stack Web Development

Specialization in C#/ASP.NET Core

Particiapated and Completed Hacktoberfest 2020

PROJECTS

Video and board game players create meet up time to play games across the Austin, TX area

Lead our team as Project Manager and assigned team members to work on specific features.
Maintained our repository on GitHub and branches using Git.
Designed controllers and models with team.
Held Scrum meetings before each coding session with the team where strategies and goals were outlined.
Responsible for deploying via Microsoft Azure.

Clients can log in to schedule an appointment with a specific employee and management can edit employees and appointments from their admin login.

General bot for Discord with commands for users and admins as well as games

Created using the DSharp Plus Framework.
Implemented a Task-based Asynchronous Pattern so that multiple commands and processes could be completed at once.
Currently used in a few Discord servers.
Deployed via DigitalOcean.

EDUCATION

OCTOBER 2015 - MARCH 2019

Worked with developers to create and improve tools for managing payments, tickets, and call documentation.
Trained new and existing employees on new tools or technologies.
Provided Veterans Affairs vendors across the country with payment statuses.

FEBRUARY 2012 - AUGUST 2015

Provided IT support via telephone, email, and chat to users on a multitude of platforms, including troubleshooting, account management, and customer service.
Maintained position as a Top 5 agent in monthly reviews and customer satisfaction surveys.
Monitored support tickets and resolved user hardware or software issues while responding within agreed time limits.
Trained newly hired IT agents on technical procedures and company policies.

EDUCATION

JANUARY 2018 - SEPTEMBER 2019

MARCH 2007

Founded the Student Help Desk in 2006
Trained underclassmen on repairing hardware, software, printers, running tests, and documenting results.
Updated all units to new verisons of software and hardware as outlined by the school district.